Frequently asked questions

The most important thing you can do is to be prepared. Preparation includes having all loose items boxed and sealed. Break down any furniture that needs to be broken down, such as mirrors, beds, or multi-piece furniture. If you have not broken down items, the crew can perform basic break down and reassembly. We cannot break down or assemble cribs under any circumstance. Also, having a plan of where the items will go in your new residence is helpful. Have keys and access to your new residence, so there is no unnecessary wait time.

While we prefer them to be empty, furniture such as dressers and chests of drawers generally do not need to be emptied, provided they contain clothes, linens, towels and the like. Clothes, towels and linens are the only items that may be left in furniture. Be aware that dressers and chests of drawers will have to be tipped and sometimes stood upright. Therefore, the contents will be subject to shifting. Items such as nightstands, desks, and cabinets should be emptied of all items, especially items that can spill or break. Simply put, all items, other than clothes or linens, must be removed from drawers, cabinets, filing cabinets, desks, credenzas, buffets and all other furniture. Refrigerators and freezers should be cleaned out as well.

Yes, we offer packing services. We are a moving service moving company and offer a packing crew. However, our moving crews will need to do packing the day before your unloading/unloading date. Please contact one of our moving consultants to discuss your options and schedule packing and moving dates.

If you are the first move of the day your movers should arrive on time, barring some unforeseen complication. If there will be a delay, the crew should notify you. Jobs that are given flex starts have approximate start times that are not guaranteed. The crew will generally arrive at some point during the time-frame given to you. Your crew should call once they arrive at their first job and are able to estimate how long the first move should take. Your crew will call you at least 30 minutes in advance to let you know they are on the way. Since moving jobs can go over or under estimated times, the second and third jobs on their schedules may get pushed back or moved up. It is best to be prepared to move at anytime on the day of your scheduled move. If the crew cannot make their initial estimated time of arrival, they will call and update you on the new anticipated arrival time. We will do everything possible to have a crew arrive during the time-frame initially given. It is important that you know not to arrange important dates, meetings or other events on your move date, just in case a job before you run over. Please allow plenty of open time on your move date to ensure that this does not create any problems for your personal or professional lives.

Tipping is not required but is greatly appreciated. Our professional movers work very hard to ensure your move is done efficiently and damage-free. They greatly appreciate you recognizing their hard work with gratuity.

If you need to change or cancel your move for any reason, please try to give us at least 48 hours notice.

There is an extra charge for certain specialty items, including but not limited to gun safes, pianos, flat-screen TVs and Tempur-Pedic mattresses. If you have any of these items, or any items you are not sure about, please call us at 469-844-7582.

You will leave your appointment with all pictures, CDs, and DVDs included in the package you choose.

If requested, and as a courtesy, our professional moving crews can connect and reconnect the water lines on these items for a small fee per appliance. Our crews cannot, in any circumstance, change the power cord on dryers nor connect and/or reconnect gas lines on any appliance. If you have a front loading washer, it is your responsibility to secure the drum beforehand with the manufacturer-provided hardware by an approved appliance service professional. DFW Packing Pros will not remove doors from refrigerators with water lines, electrical lines, ice dispensers including travel ways for the ice or cabinetry within the refrigerator door. These doors must be removed and reinstalled by qualified appliance service specialists.

Firearms, whether loaded or unloaded, may not be moved under any circumstance. We cannot move anything flammable, hazardous or toxic. This includes, but is not limited to, propane bottles, gas cans, pesticides, paint, etc. We will not move any power equipment unless it has been emptied of fuel and/or oil. If an item is moved with any flammable, toxic or hazardous liquid and is spilled in our truck or anywhere else, you will be responsible for paying for the necessary repairs and all costs related to the spill, clean up, replacement, and/or repair of any and all items affected by the spill and/or mitigation process.

DFW Packing Pros has policies regarding the release of sensitive company information. We meet the State of Texas standard for compensation for loss or damage, which is $0.60 per pound, per item. We offer Full Value Protection, which carries a higher level of liability.Company policystrictly prohibits the release of our exact insurance coverage, policies,and amounts to a limited number of parties. We can only release this information to building management companies and authorized vendors. Rest assured that DFW Packing Pros, Inc.meets or exceeds all State of Texas standards and requirements for a moving company.

DFW Packing Pros reserves the right to refuse service in conditions that are not safe, sanitary, organized or clean for work to be performed.Unsanitary or unsafe conditions, such as bed bugs, infestation, or hoarding are examples of situations in which DFW Packing Pros may determine that the move is not safe enough to be performed. In such cases, the move will be considered a cancellation, and the service deposit will be forfeited to DFW Packing Pros.

Provided safety is not an issue we will proceed as planned. If, so we will attempt to ride out the weather issues and/or reschedule for another date that is suitable to the customer.

No charge with a minimum of 48 hours advance notice, if not a $50.00 cancellation fee will apply.

We accept cash, checks, and all major credit cards. We reserve the right to require any type of move to be paid in cash only. All rates are generally given with cash or check payment discount. If a credit card is used for payment, the rate will not have this discount applied. Please retain your completed copy of the contract for your records. Any requests for a copy of the contract or an invoice in another format will be subject to a $25 service fee. All returned checks will be charged a fee of $30.

Service Deposit: We may request a service deposit at the time of booking. The amount of the deposit varies depending on the type of job (local or long distance) and the number of resources (trucks and manpower) dedicated for the service. Please contact us two days prior to the move, or we will contact you to confirm. Cancellation and/or date changes after confirmation will result in the forfeiture of the deposit, and a new deposit will be required to reschedule the service.

Yes, we have boxes, rental crates, and moving supplies. DFW Packing Pros gives you the option to supply your own or let us provide them for you. Standard rates may apply.